🔒 Data Protection & Privacy

okvl Privacy Policy — Your Data, Your Rights

At okvl, your personal information is handled with care. This Privacy Policy explains exactly what data we collect when you use okvl, why we collect it, how we protect it, and what control you have over it. We've written this in plain language so it's actually useful to read.

Last updated: January 2025  |  Applies to all okvl accounts
🔐 256-bit SSL encryption on all okvl data transmissions
🚫 Zero Third-party data sales — okvl never sells your data
👤 You Own It Request access, correction, or deletion at any time
📧 24/7 Privacy queries answered by okvl support

Six Things okvl Does to Protect Your Privacy

Before you read the full policy below, here's a plain summary of the six most important ways okvl handles and protects your personal information.

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Encrypted Data Storage

All personal data stored by okvl is encrypted at rest and in transit. Your account credentials, payment details, and personal information are protected using industry-standard encryption so that unauthorised parties cannot access them even in the event of a breach attempt.

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No Data Selling — Ever

okvl does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. The data you provide when registering and playing on okvl stays within the okvl platform and is only shared where strictly necessary to operate the service.

🎯
Minimal Data Collection

okvl only collects the data it actually needs to operate your account, process payments, and comply with legal obligations. We don't collect data for the sake of it. If a piece of information isn't necessary for your okvl experience or our legal requirements, we don't ask for it.

You Control Your Data

okvl gives you the right to access, correct, and delete your personal data at any time. You can request a copy of everything okvl holds about you, ask us to correct inaccuracies, or request deletion of your account and associated data by contacting our support team.

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Transparent Cookie Use

okvl uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used so we can improve it. We don't use cookies to track you across other websites. The cookies section of this policy explains exactly what each cookie does on okvl.

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Clear Retention Limits

okvl doesn't hold your data indefinitely. We retain personal information only for as long as it's needed to operate your account or meet our legal obligations. When data is no longer needed, it is securely deleted from okvl's systems in accordance with our data retention schedule.

1 Who We Are

okvl is an online gaming platform operating at okvl.club. When you create an account and use okvl, we act as the data controller responsible for your personal information. This means okvl determines the purposes and means of processing your data, and we are accountable for keeping it safe.

If you have any questions about how okvl handles your personal data, you can reach our team at any time via live chat on the platform or by emailing [email protected]. We take privacy questions seriously and aim to respond within 24 hours.

2 Data We Collect

okvl collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers when you make a deposit or withdrawal.

Information you provide to okvl:

  • Full name and date of birth (required for age verification)
  • Email address and phone number
  • Account username and password (stored in encrypted form)
  • Payment method details such as your bKash, Nagad, or Rocket account number
  • Identity documents submitted for account verification (national ID, passport, or similar)
  • Any information you provide when contacting okvl support

Information generated by your use of okvl:

  • Login timestamps, IP addresses, and device identifiers
  • Game history, bet amounts, and session duration on okvl
  • Deposit and withdrawal transaction records
  • Bonus claims and wagering activity
  • Browser type, operating system, and screen resolution
  • Pages visited and features used within the okvl platform
Note: okvl does not collect or store full payment card numbers. All payment transactions are processed through bKash, Nagad, and Rocket, and okvl only receives a transaction reference and confirmation status from these providers.

3 How We Use Your Data

okvl uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main purposes for which okvl processes your personal information are:

Purpose Data Used
Creating and managing your okvl account Name, email, phone, date of birth, password
Processing deposits and withdrawals Payment method details, transaction records
Verifying your identity and age Name, date of birth, identity documents
Detecting and preventing fraud or abuse IP address, device ID, login history, game activity
Providing customer support Account details, support chat history
Sending account notifications and service updates Email address, phone number
Improving the okvl platform and user experience Usage data, session data, device information
Complying with legal and regulatory obligations All data categories as required by applicable law

okvl may also use your email address or phone number to send you promotional communications about bonuses and new games, but only if you have opted in to receive them. You can opt out of marketing communications at any time through your okvl account settings or by contacting support.

4 Legal Basis for Processing

okvl processes your personal data on the following legal grounds depending on the purpose of processing:

  • Contract performance: Processing your data is necessary to provide the okvl service you signed up for, including account management, payments, and gameplay.
  • Legal obligation: okvl is required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities.
  • Legitimate interests: okvl has a legitimate interest in detecting fraud, maintaining platform security, and improving the service for all players.
  • Consent: Where okvl sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

5 Data Sharing

okvl does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which okvl shares your data with trusted third parties in order to operate the platform:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. Each of these providers operates under their own privacy policy.
  • Identity verification services: okvl may use third-party identity verification providers to confirm your age and identity. These providers are contractually bound to handle your data securely and only for the purpose of verification.
  • Technology and hosting providers: okvl uses cloud infrastructure and software services to operate the platform. These providers process data on okvl's behalf and are bound by strict data processing agreements.
  • Legal and regulatory authorities: okvl may be required to disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order.
Our commitment: Every third party that receives data from okvl is required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards. okvl does not permit third parties to use your data for their own marketing purposes.

6 Cookies

okvl uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies okvl uses:

Cookie Type Purpose Required?
Essential cookies Keep you logged in, maintain your session, and enable core okvl functionality Yes
Preference cookies Remember your language, display settings, and other okvl preferences Optional
Analytics cookies Help okvl understand which pages and features are most used so we can improve them Optional
Security cookies Detect suspicious login attempts and protect your okvl account from unauthorised access Yes

okvl does not use advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of your okvl account.

7 Data Security

okvl takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

  • All data transmitted between your device and okvl is encrypted using TLS/SSL (256-bit encryption).
  • Passwords are stored using one-way hashing — okvl staff cannot see your password in plain text.
  • Access to personal data within okvl is restricted to staff who need it to perform their job functions.
  • okvl conducts regular security reviews and vulnerability assessments of its platform infrastructure.
  • Suspicious login activity triggers automatic security alerts and may result in temporary account restrictions to protect you.

While okvl takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your okvl account has been compromised, contact our support team immediately so we can secure it.

8 Data Retention

okvl retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance purposes.
  • Support chat logs and email correspondence are retained for two years.
  • Analytics and usage data is retained in anonymised form for platform improvement purposes.

When data is no longer required, okvl securely deletes or anonymises it so it can no longer be linked to you as an individual. If you would like to know more about how long okvl retains a specific category of your data, contact our support team.

9 Your Rights

As an okvl player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting okvl support at any time:

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Right to Access

You can request a copy of all personal data okvl holds about you. We will provide this within a reasonable timeframe at no charge.

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Right to Correction

If any personal data okvl holds about you is inaccurate or incomplete, you have the right to request that we correct it.

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Right to Deletion

You can request that okvl delete your personal data. Note that some data must be retained for legal compliance reasons even after account closure.

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Right to Restrict Processing

You can ask okvl to restrict how we use your data in certain circumstances, for example while a correction request is being reviewed.

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Right to Data Portability

You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

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Right to Object

You can object to okvl processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.

How to exercise your rights: Contact okvl support via live chat or email [email protected] with your request. We will verify your identity before processing any data rights request and aim to respond within 30 days.

10 Children's Privacy

okvl is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on okvl or attempt to use the platform in any way.

If okvl discovers that a player is under 18, the account will be immediately closed, all balances will be forfeited, and any personal data associated with the account will be deleted. If you believe a minor has registered on okvl, please contact our support team immediately so we can investigate and take action.

11 Updates to This Policy

okvl may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that affect how we use your personal data, okvl will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of okvl after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you stay informed about how okvl protects your privacy. If you have any concerns about a change to this policy, contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how okvl handles your personal data, please get in touch. Our team is available around the clock and will handle all privacy-related queries with care and confidentiality.

Live Chat

Available 24 hours a day, 7 days a week via the chat button on any okvl page.

Email

[email protected] — privacy requests answered within 24 hours.

Play with Confidence — Your Data is Safe with okvl

Now that you know exactly how okvl handles your personal information, you can play with complete peace of mind. Create your free account today and enjoy a secure, fair gaming experience built for Bangladeshi players.